HOW TO BUY

You can navigate the product catalogue by following the main menu of the website horizontally at the top of the website. The smart free search form, located at the top in the interface, recognisable by the magnifying glass icon, lets you perform a text search throughout the product catalogue based on the product's name and code. You can also refine your search
using the filters proposed with the search result. We suggest to insert the whole code (es. P10SZV…)

Once you have found a product to your liking, click it to go to its product sheet and you will see all the information on the item in detail. To add it to the shopping cart, click the "Add to cart" button. You will automatically be re-routed to the first page of the cart, where you can decide whether to complete the purchase or continue shopping by looking for other items. If you decide to continue your purchases, you will continue to see the image of the 'cart' (image of a stylised bag at
the top right of the interface) with its content and the total value of your purchase. When you have completed your shopping, click "Go to Checkout" inside the cart to proceed with the order. If you instead want to immediately complete your purchase, log in if you are a registered user or register on the site if you have not yet done so. You can also complete your purchase without registration. You will be asked to select a shipping address and a billing address, and you will be prompted to choose one of the payment methods available in your country. Mandarina Duck reminds you that payment is totally secure since the credit card data are protected from unauthorised access by encrypted transfer of SSL ('Secure Socket Layer') data that third parties cannot access. Lastly, after you have checked your transaction, the information on your order will be sent to www.Mandarina Duck.com and a thank you message will inform you that your purchase has been successfully concluded.

There are generally no limits regarding quantity or amount. However, Mandarina Duck may reserve the right to limit the purchase of some particular limited series products.

Unfortunately, it is not possible to order in one country and ask that the product be shipped to another country.

After every step of the order has been confirmed, you can no longer cancel it, but you can exercise the right of withdrawal within 30 days from receipt of the package. Mandarina Duck reserves the right to cancel the order if it is impossible to verify the correctness of the information regarding the shipping address and the billing data. Mandarina Duck also has the right to cancel an order it considers made with the intent of the purchaser to resell. If Mandarina Duck cancels the order, you will
naturally not be charged any cost.

Not at all. You can perform all the tests you want and then decide not to complete your order, even if you have put products into
the cart.

The 'promotional code' is a coupon given to you to use for special promotions. The conditions for getting this code will be
communicated to you in a special Newsletter on the occasion of special events. If you have one, all you have to do is enter the code in the field that you find on the order conclusion page. The discount will be automatically calculated and displayed.

After having entered the data necessary for payment, you will be routed to the purchase confirmation page that contains the number and date of the order. A thank you message in the centre of the page will inform you that the purchasing procedure has been properly completed. Lastly, you will receive an email containing the details of the order you have forwarded and the confirmation that it has been properly acknowledged.

The combination is initially set on 000. To set your personal combination, you have to: 1. SET THE DIALS TO THE INITIAL NUMBERS 0-0-0; 2. SLIDE THE BUTTON (A) TO THE END, AS THE ARROW INDICATES, AND KEEP IT PRESSED UNTIL THE NEXT STEP. 3. SELECT YOUR PERSONAL COMBINATION BY TURNING THE DIALS. 4. RELEASE THE BUTTON (A) TO MAKE IT SNAP BACK. 5. SLIDE THE BUTTON (A) TO THE END. NOW THE PADLOCK WILL OPEN USING THE NEW PERSONAL COMBINATION. WE RECOMMEND THAT YOU MEMORISE YOUR PERSONAL COMBINATION. TO RESTORE THE NUMBERS, YOU HAVE TO REPEAT THE PREVIOUS STEPS

The first time it is used it is necessary to press the two buttons adjacent to the lock and move the small red lever on the back (opening the zip in the lining). Afterwards you can change the combination that was initially set at 000. After the code is
changed, you can put the small red lever on the back in its initial position to
save the new code.