DELIVERY AND SHIPPINGS

Shipment can be made only to the same country where the order has been made, namely: Italy, Spain, France, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Finland, Greece, Hungary, Ireland, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Czech Republic, United Kingdom, United States, Switzerland.

The order will be processed within 24-48 hours after Mandarina Duck has received it. Mandarina Duck undertakes to ensure
that you receive your order within 4-5 business days from order and payment confirmation (time estimated in most European countries). Please remember that the delivery time might be delayed in the case of holidays. Carriers do not make deliveries on 25/12, 26/12, 01/01 or on weekends. For the extra cee countries the estimated delivery time is 5-7 working days.

The shipping costs amount to € 9.00 for shipment by express carrier in Italy. If the amount of your purchase is equal to or greater than € 100.00, you are entitled to free shipment. For other countries, delivery varies from country to country as clearly shown in you shopping bag before you complete your purchase.

For the extra-cee orders customs duties are always at the purchaser’s expense and not included in the price value. Delivery will be completed only after such
costs have been paid.

The shipment can be made to an address other than that of the person who made the order provided that it is in the same country where the order has been completed. Register on "My Mandarina Duck" by clicking the (LOGIN) button at the top right of the home page and enter the additional address in your profile. Or, if you are an already registered user, simply log in by clicking the same "LOGIN" button and entering your user name and password. Then go to the "Address management" section found in the top menu above the wording My Dashboard and add the new shipping address. When you make your purchase, you will be asked to select which address of the profile to ship to and you can choose the one you want.
You can also add a new shipping address during the purchasing process.

It is not possible to indicate a specific day and/or time for delivery. All shipments are made through a carrier that makes deliveries throughout the day according to its own organisation, in which Mandarina Duck has no power to interfere. You must therefore specify a shipping address where someone is always available to collect the package. If a person is not always at home to sign the delivery receipt, we recommend that you indicate a different shipping address, e.g. a home with a porter, an office, etc.

The carrier tries to make two deliveries. After two delivery attempts have been made, the shipment will be placed in the carrier warehouse on hold for up to 10 days at the most.
You can contact the courier Customer Care at the number shown on the notice that the carrier left in your absence during that time period and provide instructions for a new delivery or, as an alternative, notify that you yourself will pick up the package at the reception desk closest to you.

You can check the shipment status of your order starting from the day after it has been shipped.
As soon as it has been shipped you will automatically receive an email with all the information you need to track your order, including the direct link to the courier portal so you can immediately check the delivery status.

If the items you have purchased have not been delivered within the period specified above, you can check the status of
your orders by simply entering your Account. You can enter the "My Mandarina Duck" section by clicking the "LOGIN" button at the top right of the home page and then you will receive all the information you want under "Order History". However, remember that our customer service is at your disposal for checking the situation through the appointed delivery company.