WHERE IS MY ORDER
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Where is My Order?
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information.
To track your order, please click on the link received by email
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take several weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
I have not yet received tracking information
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery. Once your order ships, you will be sent an auto-email containing tracking information.
To track your order, please click on the link received by email
Standard express can take up to 48 hours to generate information to their tracking website. If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper. Delivery dates quoted at checkout are an estimation only.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
My package is not moving on the tracking link
Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.